top of page

 Privacy Policy and Store Policy 


Store Policy 

All Sales Final 

  • All merchandise is carefully inspected to ensure all parts are complete prior to shipping.

  • Our first priority is to ensure that your items are shipped in a timely manner. Once an order is placed with Heroes Club and all of the billing and shipping information has been accepted by the system, the order is immediately conveyed to the merchant for shipment. Because of this, we are unable to adjust or cancel an order after it has been submitted.

  • Returns or exchanges are only accepted if they are made within 7 business days from the date of receipt. All seals must be intact, and returned items must be in their original condition and original packing with all attachments. Open seal packing such as the box wrapping or tape seal “WILL NOT BE ACCEPTED” for a refund/exchange.

  • A 25% restocking fee will apply to all returned and canceled items.

  • We ship to the credit card holder’s billing address only. The cardholder’s name must be the same as shown on the invoice.

  • For domestic orders, we normally ship via FedEx & and USPS. Additional shipping fees may apply to Hawaii, Alaska, etc. by air cargo service. For over-size items, handling and shipping costs vary based on weight and dimension. We will quote the actual costs via e-mail upon receipt of the purchase order.

  • For international orders, we ship by USPS Express Mail Service (EMS) with tracking or Insured Mail by United States Postal Service (USPS). Over-size orders are shipped by Fed Ex Air Cargo. Please note that we are not responsible for any lost or damaged items for international orders.

Installment Payment Plan:

  • A non-refundable deposit (NRD) of 25% is required.

  • Payment terms range from 3 to 12 months.

  • Funds will be charged on your specified payment date or up to five business days afterward.

  • To avoid any overdrafts or declines of your account, ensure that the necessary funds are available by the payment dates of your schedule.

  • Heroes Club will not be responsible for any overdraft or over-limit fees assessed to the client’s account as a direct result of processing your pre-approved installment payment.

  • Please note that excessive card declines at the time of processing may cause ineligibility for future installment payment services or may result in account closure and previous payment will be forfeited.

  • A late fee of $50 will be charged if payment declines after 5 business days from the scheduled date.

  • In case of termination of installment payment service, a 15% restocking fee will be charged.

  • Free shipping is not eligible for the installment payment plan.

Privacy Policy:

Welcome to Heroes Club ( This privacy policy outlines how we collect, use, share, and protect your personal information. By using our website, you agree to the terms of this policy.

Information We Collect

We collect the following types of information:

  1. Personal Information: This includes your name, email address, and any other information you provide voluntarily.

  2. Automatically Collected Data: We may collect data such as your IP address, browser type, device information, and browsing behavior using cookies and similar technologies.

How We Use Your Information

We use your information for the following purposes:

  1. Improving Our Services: To enhance our website’s functionality and user experience.

  2. Communication: To respond to your inquiries and provide customer support.

  3. Marketing: To send you promotional emails (you can opt-out at any time).

Data Sharing

We do not sell or rent your personal information to third parties. However, we may share it with:

  1. Service Providers: We work with trusted service providers who assist us in delivering our services.

  2. Legal Compliance: We may disclose information if required by law or to protect our rights.

Your Rights

You have the right to:

  1. Access: Request access to the personal information we hold about you.

  2. Correction: Correct any inaccuracies in your data.

  3. Deletion: Request deletion of your data (subject to legal requirements).

Security Measures

We take reasonable steps to protect your information from unauthorized access or disclosure.

Changes to this Policy

We may update this privacy policy periodically. Check back for any changes.

Contact Us

If you have any questions or concerns, please contact us at

bottom of page